Club Level at Walt Disney World
From lounge access and complimentary snacks to personalized service, here’s everything you need to know about staying Club Level at Walt Disney World.
With all the bells and whistles included, Club Level at Walt Disney World is something several travelers may consider despite not being what the average guest would consider budget-friendly. We often stay club level when visiting the World, and while I can’t say whether or not it’s “worth it” for every family, I can give you some insight into what is included, our personal experiences and what we love about a club level stay so you can make a more informed decision.
Pre-Arrival Services
Upon booking a vacation that includes club level service, guests should be contacted via email by Signature Services. Occasionally this doesn’t happen, and in those cases guests can contact them directly via phone or email. The office should only be contacted after your booking is confirmed.
Phone: (407) 939-7777
Email: disney.signature.services@disneyworld.com
Once contact is made, Signature Services will inquire about any reservations you’d like them to make, as well as general information about your reservation (celebrations, special needs, etc.).
After the information is received, they will begin making reservations as soon as each reservation window opens. It is important to note that the office opens after the availability begins for dining, so it’s wise to make any must-haves on your own or have your travel agent take care of these requests so you can sleep in.
Check-In
Upon arrival, the great service continues. All but once we’ve been greeted by name upon arrival and escorted to the club floor/building for check-in. At the Polynesian, we’ve always been taken to Hawaii via golf cart, which the little ones LOVE!
Once you arrive, the concierge will begin the check-in process but not before offering a yummy (and always well received after a long drive or flight!) welcome drink. There are also kid-friendly versions available for the littles.
The staff will go over the details of your reservation, answer any questions and get you a welcome packet that includes a welcome letter from the club, a lounge schedule, park times guides and general Walt Disney World information.
If your room is not yet ready, you are welcome to make use of the lounge or any other resort amenity. Additionally, you can leave your gear with luggage services and head out to the parks, Disney Springs or any other guest area.
Concierge Cast Members
The concierge cast members have always been such an asset during our stays. They are available to answer specific questions, provide general Walt Disney World information and suggest and attempt to secure reservations for dining, recreation and more.
They provide many of the same services Signature Services handles prior to your arrival.
Disney Cast Members are known for going above and beyond no matter where you stay, but we’ve had some especially memorable interactions with Club Level Cast Members. Sure, it’s always nice to hear a cheerful “Have a great day!” on your way out or a warm “Welcome back!” when you return, but we’ve also had Cast Members remember little details about our trip and ask things like, “How was breakfast with Minnie?”
They’ll often pop over while we’re relaxing in the lounge just to chat, share a tip for the parks or recommend something we might have otherwise missed. Since they’re taking care of a smaller group of guests, those personal touches happen a little more often, and they can make your stay feel extra special.
There are always those that go above and beyond to make our stays super fun, too!
A great extra-miler over at the Stone Harbor Club at Disney’s Beach Club not only made these fantastic birthday buttons for our summer babies back in 2012, but he also alerted Tinker Bell to a lost tooth (she handles all those at Disney World, of course), and she delivered quite the bounty in exchange for the tooth.
Club Level Lounge
The lounge is also a great perk! Lounges tend to follow the same schedule, but your welcome packet will have the exact times.
- Coffee Service – 6:30 A.M. – 7:00 A.M.
- Continental Breakfast – 7:00 A.M.- 10:30 A.M.
- Snacks and Refreshments – 11:30 A.M. – 4:00 P.M.
- Wine, Cheese and Hot Appetizers – 5:00 P.M. – 7:00 P.M.
- Cordials and Desserts – 8:00 P.M. – 10:00 P.M.
Atrium Club Seating
Contemporary Resort
Sugar Loaf Club Breakfast
Grand Floridian
Atrium Club Afternoon Snacks
Contemporary Resort
Regatta Club Afternoon Snacks
Yacht Club
King Kamehameha Club Appetizers
Polynesian Village Resort
Atrium Club Desserts & Cordials
Contemporary Resort
Chronos Club Desserts & Cordials
Gran Destino Tower at Coronado Springs
Stone Harbor Club Desserts & Cordials
Beach Club
We’re not coffee people, but we’ve made use of all other lounge services. The quick breakfast is a great and “complimentary” (aka included in the cost) way to start the day.
The afternoon service often includes cookies, crackers and other small, portable snacks.
The early evening service is not meant to serve as a dinner, but we’ve often found that after snacking in the parks all day, the hot appetizers can suffice as an evening meal.
Cordials and desserts are a wonderful end to the day, especially at the Polynesian where they coincide with a picture perfect view of the Electric Water Parade and Magic Kingdom fireworks.
Magic Tip: Plan to watch fireworks in your lounge if it faces one of the nighttime spectaculars. The music is even piped in!
More lounge photos for the individual resorts can be found on our resort pages (tap to visit):
Contemporary Resort
Atrium Club
Coronado Springs
Chronos Club
Grand Floridian
Sugar Loaf Club (converged with Royal Palm Club)
Bottled and canned beverages are available at any time of day. Simply ask a lounge cast member, and they can retrieve it from the kitchen if it’s not currently out on the floor.
At some lounges, items in the cooler, as well as chilled water in a dispenser, are available 24 hours a day. It’s been our experience that if a cast member is present but the lounge is closed, they will typically allow you to get a beverage.
Also available but not always in the cooler are chocolate milk and apple juice. These were favorites for the kidlets (ok, and me) when they were younger, so the cast members tended to grab them when they saw us coming.
The lounge is also a great place to unwind. If the kids (or grandparents!) are napping, mousekeeping is cleaning or your room is otherwise occupied, you can head to the lounge to grab a drink and just, well, lounge.
All lounges have multiple televisions including one just for the kiddos tuned in to the Disney Channel. Restrooms are also available in or near the lounges.
This is also a nice place to relax if you’ve checked out of your room already but still have time before your airport shuttle arrives. You are considered a concierge guest until midnight of your check-out day, so you are free to use club amenities.
Is Club Level Right for You?
Club Level isn’t for every travel party or even every vacation. For some, the extra cost is absolutely worth it for the convenience, personalized service and lounge access. For others, that money is better spent on experiences, dining or an extra vacation day.
There are also guests who choose Club Level because they love the extra level of service, the quieter moments away from the busier common areas of the resorts and the feeling of being a little more taken care of throughout their stay. And even then, they may not book it every trip. We definitely don’t.
Luckily, there’s no wrong choice. Just what works for your vacation.
Have you stayed Club Level at Walt Disney World? We’d love to hear about your experience! Share your favorite perks, whether you thought it was worth the splurge and any tips you’d give to someone considering the upgrade.
Still deciding? We’d love to help you figure out whether Club Level makes sense for your vacation and find the perfect Disney resort for your family.
Let's start planning your trip full of Magic, Memories and maybe even a little Mayhem!
Enjoy complimentary concierge vacation planning when you book your vacation with us!
We have booked club level for October this year and have stayed club level in the past. The preplanning has declined significantly – it seems to be a call centre rather than a knowledgeable IPO. The onus seems to be on guests to dig out contact details for Disney Signature Services and get in touch, rather than them emailing you prior to your 180 day mark to work out which bookings you would like. Also, as many things are not actually bookable 180 days out (even though the site says they are), e.g. pirates and pals (now at 100 days and still not booking), I spend a lot of money calling from the UK periodically to try and book things, on hold for 15 minutes or more, and still end up empty handed.
This is one of the best aspects of club level stays so with this change (for the worse), I think we’d save the money and spend it in the parks next time.
Where are you staying? We’ve definitely not had this experience recently. That really takes away from one of the great perks for you!
A few years back I crunched the numbers and thought about our needs and with two teens, the three beds, extra room in the lounge, food for teen appetites (lots of breakfast and snacks) made club level a fantastic choice at the Polynesian. It has the best transportation as well. It was so fantastic to be able to avoid the loud food court in the morning and have a quiet breakfast before the parks. We also enjoyed club level one night at AKL, just my husband and I, and had a GREAT time just in the resort for one day. We could still enjoy the lounge after check out. We just wanted to explore Jambo house, view the animals and relax. We also played boards games during a rainy afternoon in the club lounge and enjoyed snacks and drinks. A great day!
I knew once we started, we’d be hooked. It may not be a great “value” for the price tag, but with smart use of promos, it’s definitely a luxury we love to partake in during our trips!
this was fun to relive. club level is sooooo nice. we requested mr. pibb in the past as well as strawberry crush and they brought 12packs to our room since those 2 items are not normally in the lounge.
They sure take care of us!